Telephone Care Policy

Schedule well-child visits at Locust Grove Pediatrics to ensure your child’s healthy growth and development with expert preventive care in a compassionate environment.

Telephone Care Policy

At Locust Grove Pediatrics, we recognize the importance of providing accessible and reliable care for our patients. Telephone consultations often represent a significant portion of our time and resources, offering patients a convenient alternative to costly office or emergency room visits when appropriate. However, these interactions require a high level of clinical assessment skills and involve potential malpractice risks. As such, we have established a policy regarding telephone care services to ensure quality and fairness for all parties.

Services Provided Through Telephone Care

We are pleased to offer the following services via telephone, which may be billed at the discretion of the physician:

• Medical Management: Ongoing support for managing chronic or acute medical conditions.
• Coordination of Care: Communication with other healthcare providers to ensure your child receives the best possible care.
• Form and Letter Requests: Preparation and completion of medical forms or medically related letters.
• Prescription Requests: Assistance with renewing or managing your child’s prescriptions.

Billing for Telephone Care Services

While many health plans provide reimbursement for telephone care services, it is important to note the following:

• Guarantors are responsible for any costs not covered by their health plan.
• Fees for telephone care are determined based on the complexity and time required to address the issue.
• If you have questions or concerns about any charges, our team is happy to discuss them with you.

Commitment to Patient Care

Our priority is to provide exceptional care for your child while maintaining clear communication with our patients and their families. If any discrepancies or problems arise, we are committed to resolving them promptly and professionally.

We understand that families often have questions about their child’s health and may find it more convenient to address certain concerns over the phone. While telephone care is not a substitute for in-person visits, it can be a valuable tool for addressing minor health issues, clarifying treatment plans, or coordinating follow-up care. By offering this service, we aim to make healthcare more accessible and manageable for busy families.

It’s important to remember that telephone consultations are held to the same high standards as in-office visits. Our team takes the time to carefully assess each situation and provide appropriate guidance or treatment recommendations. We encourage families to provide detailed information during these calls to help us deliver the most effective care possible.

Thank you for trusting Locust Grove Pediatrics with your family’s healthcare needs. For more information about our telephone care policy or to schedule a consultation, please contact our office.

All well child exams and physicals are performed by appointment only. Schedule your child’s exam in advance to make sure they stay on schedule. Please be aware that June, July and August are very busy due to back to school exams.

Scheduling a sick child visit with Locust Grove Pediatric is simple and convenient. Their compassionate team ensures prompt care, making it easy to book an appointment for your child when they need it most.